Product Questions

Find out more about our products, what matters to us and our customers.


Poise + Go masks are manufactured in France, offering the best quality of products for your skin and minimising our carbon footprint.

All Poise + Go skincare products are vegan

All Poise + Go products are cruelty free

All Poise + Go skincare products have a high natural origin, and you can find the exact details on the description of each product.

All the product ingredients can be found under the individual product page

Good question!

Bio-cellulose is a compostable carbon-positive fibre, produced through the fermentation of coconut water. Bio-cellulose skincare products are often referred to as a 'second skin' due to their ability to stretch and fit perfectly to your face. Due to their nanostructure, they have a rate of absorbability 10 times higher than classic face sheet masks.

With its unique gel texture, Hydrogel
eye patches are the must-have beauty care product! Poise + Go Hydrogel products are made from natural polymers called carrageenans, which create a filmogenic gel that evenly spreads the active ingredients on the skin.

Our mailers are made using the smallest amount of locally sourced and FSC approved material, which is completely recyclable! We hate using more packaging than is necessary, so we hope you appreciate your little letter box sized packaged filled with treats for your skin!

Orders & Payments

If you have any queries regarding your order, payment or delivery please check our FAQ's below. If you still need help you can always contact us at


Currently Poise + Go delivers to the UK, but we are working on international delivery - please get in touch if you have any queries on this.

Unfortunately, we cannot make any amendments to your address after your order has been made. Please take extra care when entering your address and completing your order. Your item will be delivered to the address you enter.

If your order is returned to us because the address is incorrect, it will be automatically cancelled and refunded.

Unfortunately, we will not be able to make any amendments to your order after your order has been made.

If you no longer want your products after you have ordered them, please return them to us unopened, following our returns guidance.

Please check your junk / spam and add us as a contact. If you still have issues, please contact